Privacy Policy

Introduction

We, Jhunjhunwala Diamonds (“JJD”, “we”, “us”, “our”) carrying out our business from our website (jhunjhunwaladiamonds.com) respect your privacy and remains fully committed to take reasonable precaution to safeguard your personal information and comply with our obligations related to privacy and personal information received under the applicable laws.

In order to ensure better protection of your privacy, we provide you with this privacy policy. This privacy policy outlines the manner in which your information is collected by us through various interactions with you via our website or correspondence and the manner in which the information collected is used by us.

Collection of Personal Information

Personal information means any information or data about an individual who is identifiable by or in relation to such information or data. We maintain the personal information provided to us in as accurate, complete, and up-to-date form as is necessary to fulfil the purposes for which it is to be used.

We collect the details provided by you on registration (if any) or by any other means together with information we learn about you from your use of our service and your visits to our website.

In order to avail any service through our website you may provide / we may collect the following personally identifiable information which includes, but is not limited to:

• Your First and Last name
• Your Phone/Mobile number
• Your Email ID
• Your Correspondence Address
• PIN/ZIP Code
• Demographic profile (such as your age, gender, date of birth, date of anniversary, date of spouse birthday and address)
• Other relevant contact information

We also collect certain data as you access and use our services on our website from time to time which may include but is not limited to the following:

• Device Information
• IP Address
• Location Information
• Network Carrier

We may also collect the information about:

• The pages you visit/access
• The advertisements you view
• The links you click on our website
• The number of times you access the page
• Things you view, add to wish list or cart
• User interaction on our website such as ‘like’ or ‘dislike’ a product, adding or removing products to wish list, sharing a product to social media sites such as Facebook, WhatsApp, Instagram, Google, Twitter etc. and other interactions and dialogs during interactive search
• Your opinion on services, products, features on our website

We may use ‘aggregate’ level user information to build marketing profiles, develop technology that can improve user experience, analyse usage of our website.

If you make a purchase, we collect sensitive personal data in connection with the purchase. This data includes your payment data, such as your credit or debit card number and other card information or bank/account details, and other account and authentication information, as well as billing, shipping, and contact details.

Use of Personal Information

The personal information you provide or we collect is used for general business purposes including the following purposes:

• To communicate with you regarding the service you are using or have shown interest in
• To process, manage, fulfill your order(s) execution and product shipment
• For billing, payment-related purposes and to collect monies owed
• To send you registration confirmation, order information, order status
• To send changes in the service policies or terms of use
• To provide customer support, troubleshoot problems and respond to queries or concerns
• To send updates and relevant information that may be of interest to you
• To share special offers, recommendations, customize your experience of our website

If we encounter any issues while processing your order or require additional information, we will use the contact details you provided to reach out to you directly.

When you visit our website, we automatically collect certain non-personal, anonymous traffic data. This may include details such as your IP address, browser type, device information, access times, and the pages you visit. This information helps us understand user behavior, improve user experience, and enhance the performance of our website.

Upon successful registration, the user may receive communications from us, such as newsletters, promotional offers, product updates, and other service-related announcements.

We also use the personal information collected to continually improve our service delivery by doing research and analysis on customers buying behavior & activity on our website and accordingly, create and communicate new offerings based on the customers previous orders and interests.

All personal data and information collected by us is used only for the purpose specified in this Privacy Policy.

Disclosure of Your Personal Information

There are several circumstances under which we may disclose or share your personal information with third party service providers on a need-to-know basis in order to customize your experience or fulfill the purpose for which the particular information has been provided to or collected by us.

We may share your personal information (on a need-to-know basis) with third parties that provide services on our behalf and/or generally in connection with our website offerings, such as website hosting, email services, marketing, fulfilling customer orders, transaction processing, shipping the products, data analytics, providing customer service, and conducting customer research and satisfaction surveys. These service providers are obligated to protect your data under law.

We may disclose your personal information as and when required by or under any applicable laws, regulations, legal proceedings or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, legal process or a court order served on us.

We do not sell, distribute or transfer your personally identifiable information to third parties without your prior express consent.

Cookies and Similar Tracking Technologies

Cookie is a small file which is stored on your computer's hard drive by a website through your browser. This enables the website to recognize and remember certain information specific to the website user, helping the service provider to deliver improved services.

We may use cookies and similar tracking technologies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing safer experience.

You can remove or reject cookies using your browser settings, but in some cases doing so may affect your ability to use our website.

Your Rights & Choices

• You have the right to request access to your personal information that you have provided to us or we have collected.
• In case your personal information collected by us is inaccurate or incomplete you have the right to share the complete information or correct such inaccuracy by emailing us at the below mentioned email ID. We will revise/update/correct such information within reasonable time in our records.
• In case it occurs to you, you have the right to complain about the improper processing of your personal information (such as collection, storage, modification, transfer, deletion, etc.) by emailing us at the below mentioned email ID.
• You have the right to restrict or object at any time to the further processing of your personal information by emailing us at the below mentioned email ID.
• All users have the choice to opt-out or unsubscribe from receiving non-essential (promotional, marketing-related) communications by us, after setting up their accounts. You can do so by emailing us at help@jhunjhunwaladiamonds.com.

Security

We treat data as an asset that must be protected against loss and unauthorized access. We implement industry-standard security measures to protect your data. Whenever you access your registered account on the website or process a transaction on our website, we offer the use of a secure server. Please be informed that, despite our best efforts, no security system is impenetrable.

We are not liable for any unauthorized access to your personal data due to security breaches beyond our control.

Data Retention

We store and retain the personal data provided by the users for such period of time as is required to fulfil the purposes for which such information is collected, as outlined in this policy, subject to such longer periods of retention as may be required and permissible under applicable laws.

Severability

Each paragraph of this privacy policy is and shall remain separate from and independent of and severable from all or any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the privacy policy. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this privacy policy.

Modifications to This Policy

This privacy policy may be revised or updated periodically to reflect changes in our personal data processing practices or to comply with the applicable law(s). We encourage and advise you to read this privacy policy thoroughly and review it regularly for any updates.

Your Consent

By using our website, you accept and agree to abide by the provisions outlined in this privacy policy. By using the services offered through our website, you consent to JJD's collection, use, sharing, retention and storage of your information as outlined in this policy, including but not limited to your consent for sharing of your information as per this policy.

Disclaimer and Acceptance

Our website may contain links to other third-party websites. However, please note that once you have used those links to leave our website, we do not have control over those websites, and we cannot be held liable for the privacy practices of those other third-party websites. We are not responsible for the treatment of your personal information by any such other third-party websites or sources.

By using the website services, you signify your acceptance of this privacy policy.

Queries and Grievances

In case of any queries, complaints or grievances with respect to the provisions outlined in this privacy policy and practices, you may write to us at help@jhunjhunwaladiamonds.com.