About Us

+Who are we? What makes Jhunjhunwala Diamonds different?

+Where is Jhunjhunwala Diamonds located?

+Do you have gemologists in your team?

+Are your prices lower than a local jewellery store?

+Do you offer any additional discounts?

Know Your Diamonds & Jewellery

+What's the most important thing to remember while buying a diamond?

+Is my jewellery authentic and certified?

+What are GIA, IGI, SGL diamond certificates?

+How can I make sure the diamonds I receive are actually the diamonds I ordered?

+Are any of your diamonds treated or enhanced?

+What are conflict-free diamonds?

+What does the term "eye-clean" mean?

+What does brown/green/milky diamond mean?

+Do pendants come with the chain?

+How do I find my Ring Size?

+Will you resize the ring if it doesn't fit?

Placing an Order

+How should I place an order on your website?

+Can I order by phone?

+Can I order through your website?

+Will I get an order confirmation?

+What if I need help placing an order?

+What if I have a question about my order or need to cancel it?

+How do I check the status of my order?

+What is the guarantee of my product being delivered after making the payment?

+Can I gift the product purchased from your website directly to the respective person with a gift card?

Customization & Personalization

+Can I create my own custom jewellery design?

+Can I custom design an engagement ring?

+What are the customization charges?

+Can you engrave my ring?

+Can I order a ring in a size that isn't offered on the site?

Payments

+What types of payment do you accept?

+How do I pay using a Credit/Debit card and is it safe?

+Is COD available on my order?

+Are the prices shown on the website final?

+Are there any hidden costs?

+Is your site secure?

Shipping & Insurance

+How many days does it take to deliver my order?

+How will the delivery be done?

+How do I track my order after it has been shipped?

+What if I need an item sooner than the date listed on the website?

+Can I change my shipping address after I have placed an order?

+Can I ship to an address that is different from my billing address?

+Are your shipments secure?

+How safe is my product?

+What if my jewellery gets lost during shipment?

+What will my packing be like?

Returns, Exchanges & Buyback

+Do you have any Return Policy?

+Do you have any Buy Back or Exchange policy?

+How long will it take to get refunds, if any?

+Can I take a ring to my local jeweller to have it resized?

After Purchase & Jewellery Care

+How should I take care of my jewellery after purchase?

+Do you clean or provide care for jewellery sold on your site?

+I lost my jewellery certificate, can I get a duplicate?